GUIDELINES Commuter Service

Service Disruptions/ Alerts

Delayed Bus: If a bus is running late with a delay of over 10 mins, alerts will be posted via the On-It twitter account.

Bus Breakdown: If a delay is a result of a bus breakdown, SOUTHLAND will send a replacement bus and initiate the alert process above.

Inclement weather advisory: Inclement weather advisory notices will be posted to the Alert banner on the website and advise passengers to expect possible delays to the service.

Bus stops/Park and Rides Maintenance

The participating municipalities are responsible for maintaining the areas around the bus stops and the park and ride lots. These must be kept accessible and safe for the public.

Bus Accessibility

  • Bikes are not permitted on the bus or in the under carriage storage compartment
  • Buses are not equipped to be wheelchair accessible
  • Strollers must be stored in the under carriage storage compartments
  • Overhead storage bin items permitted: one personal item per passenger such as laptop bag, purse, or small back pack. Maximum dimensions 16cm x 33 cm x 43 cm
  • Under carriage storage items permitted: personal items only such as luggage or strollers
  • The aisle must be kept clear of personal items, including shoulder straps
  • On-It is not responsible for damage of any items stored in the overhead bins or in the under carriage storage area as the compartments are not padded
  • To avoid misplaced luggage clear identification of luggage is recommended
  • On-It is not responsible for passengers picking up the wrong luggage or lost items carried on board

 

Policies

It is the policy and intention of On-It to provide transportation service to the public that is free from conduct detrimental to order, safety, and rights of each passenger on our transit system.

In the event of any violation of its policies or rules On-It drivers will enforce the following as appropriate:

  • Removal of passenger
  • Denial of service 
  • Criminal prosecution

Passengers riding in an On-It vehicle should observe the following rules, prohibitions, and procedures.

Disorderly Conduct: No person shall commit any act or engage in any conduct constituting disorderly conduct in the vehicle.

Drugs: No person shall possess or use any narcotics or drugs, offer another person any narcotics or drugs, or possess any drug paraphernalia in the vehicle.

Food and Beverages: No food or beverages will be consumed in the vehicle, except for those passengers who require food or beverages due to health conditions.

Intoxication: No person shall enter or remain in the vehicle if such person is impaired. 

Shirts and Shoes: No person shall enter or remain in the vehicle without a shirt or without clothing that covers the upper portion of the body. No person shall enter or remain in the vehicle without footwear on both feet.

Smoking: No person shall smoke in the vehicle.

Spitting: No person shall spit in or upon the vehicle.

Pets: Certified assistance animals are permitted on board at no charge. Owners of assistance animals should be prepared to show the animal's verification of training. No other animals are permitted on board or in the undercarriage storage.   

 

Fares and Tickets

Fare structure

Single one-way tickets

  • $12 – Between Okotoks and Downtown Calgary - available to purchase onboard
  • $15 – Between Turner Valley, Black Diamond or High River, and Downtown Calgary - available to purchase onboard
  • $10 – Between Calgary South (Anderson Station) and Okotoks - available to purchase onboard

Monthly passes and 10 pack tickets

  • $256 - Between Okotoks and Downtown Calgary - available to purchase online and picked up from the bus driver of the Okotoks Bus # you selected during checkout in 2 business days from purchase
  • $277 - Between Turner Valley, Black Diamond, or High River and Downtown Calgary - available to purchase online and picked up from your bus driver in 2 business days from purchase. Turner Valley and Black Diamond picked up from the shuttle driver. High River picked up from the Okotoks Bus 5 driver
  • $155 - Between Calgary South (Anderson LRT) and Okotoks - available to purchase online and picked up from the bus driver of the Okotoks Bus 1 in 2 business days from purchase
  • $120 for a 10 pack of tickets from Okotoks to Downtown Calgary - available to purchase online and picked up from the driver of the Okotoks Bus # you selected during checkout in 2 business days from purchase
  • $150 for a 10 pack of tickets from Turner Valley, Black Diamond, or High River to Downtown Calgary - available to purchase online and picked up from your bus driver in 2 business days from purchase. Turner Valley and Black Diamond picked up from the shuttle driver. High River picked up from the driver of the Okotoks Bus 5
  • $100 for a 10 pack of tickets from Calgary South (Anderson LRT) and Okotoks - available to purchase online and picked up from the bus driver of the Okotoks Bus 1 in 2 business days from purchase

Monthly passes are available to purchase online and picked up from the Okotoks Bus # you selected during checkout or as specified above.

Monthly passes are available in advance starting on the 15th of the prior month and will remain for sale until the 14th of the stated month of the pass.

All pass and ticket purchases are final sale. No discounted tickets for seniors or children. 

Tickets Sales

Ticket collection

Tickets are collected by the driver when passengers load the bus.

The inspector may request a passenger to present a valid ticket at any time.

Onboard Payment

Passengers may purchase a One-way single fare tickets are available for purchase on board with interact debit, VISA, and Mastercard credit card. There is no allowance to purchase tickets with cash on board the bus.

Customer Service

Call Center 

Weekdays Only

Customers are directed to call 403-938-3966  Monday to Friday 5:30 AM to 7:30 PM.

Email

Customers are directed to email okodispatch@southland.ca.

Website

Customers are directed to website www.onitregionaltransit.ca for:

  • latest route maps and schedules
  • ticket prices and ticket sales locations
  • sign up to receive updates by email
  • feedback form
  • commuter calculator
  • blog and social media links